Refund Policy

At Van Uoc Ecom we want you to be happy with your order. This policy explains when and how we refund you.

Faulty or incorrect items

If your item arrives damaged, defective or different from what you ordered, contact us at support@vanuocecom.com within 7 days of receiving it. Please include your order number and clear photos of the item and the packaging. We will review your request and reply by email with the next steps.

Returns and refunds

You may return an unused item in its original condition and packaging within 30 days of receiving it. Read our Returns Policy for the steps to follow.

When you will be refunded

Once we receive and inspect the returned item, we will refund you within 5 business days. The refund goes back to the original payment method. Your bank or card issuer may need additional time to show the credit.

Late or missing refunds

If you have not received your refund after 5 business days from our confirmation, check your bank account first, then contact your card issuer. If you still have not received it, email us at support@vanuocecom.com.

Payments

Card payments are processed by Stripe and will appear on your card statement as VANUOCECOM.

Who we are

Van Uoc Ecom is operated by Dang Van Uoc advertises online and E-commerce fashion limited, a company registered in Hong Kong.
Address: FLAT/RM A 12/F ZJ 300, 300. LOCKHART ROAD, WAN CHAI, HONG KONG
Phone: +84 352 867 582
Email: support@vanuocecom.com